Installation

Receiving Request Email

Customer Email

StockNotify Form

SMTP Settings

Configuration Examples


Installation

StockNofity is active as soon as it is installed to your BigCommerce store. By default you don’t need to make further configuration changes, unless you are using customised themes.

The App works by checking product inventory level. Ensure you have “Track Inventory” on for your products.

If you have previously changed the BigCommerce Inventory settings then make sure they are set to “Don’t do anything” as shown below.

To test if your installation is working correctly you can browse in and out of stock items and check for the StockNotify form.


Receiving Request Email

StockNotify can send notification emails to a specified address whenever there is a customer request email.

From the Settings page enter the email address you want the emails to be sent to and enable Email Notification.


Customer Email

StockNotify can send an email to the customer once items are back in stock and periodically. To enable this, configure SMTP settings, go to the Settings Tab.

You can also choose to send email in the order when the request was received. To help manage stock level you can also set the maximum number of emails to be sent as a percentage of stock availability.

When the stock level change in BigCommerce the App will automatically send emails to customer base on the “% of stock” value (once a day). The App also checks stock level daily so it can email any remaining requests if stocks are still available, until all notifications are sent.

Once you have completed all the settings you can test your email template using the Test Email button (Make sure you have clicked Save Settings).


StockNotify Form

StockNotify Form can be configured with different messages and to capture additional data. It is important that you don’t use this form to capture any sensitive data such as password and financial details.

SMTP Settings

Gmail

You will also need to change the email account to either let less secure app to connect or create an App Password. Also to disable Captcha

  1. Login to your gmail account.
  2. Go to https://www.google.com/settings/security/lesssecureapps and Turn On this feature. (Toggle it Off and On, if its already On).
  3. Go to https://accounts.google.com/DisplayUnlockCaptcha and click Continue.

For Further information please see google support page:

https://support.google.com/accounts/answer/6010255?p=less-secure-apps&hl=en&visit_id=637566190962125430-471189125&rd=1#zippy=

Office 365

If your account also require you to use multi factor authentication, then you will also need to generate an App password. 

https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-app-passwords

SendGrid

When using SendGrid ensure your From Address matches with the one you have on SendGrid.